- Common Questions Customers Asked
frequently asked questions
You can reach us by email: Contact@RichQueen.com – please allow up 72 hours for response
Or by phone: 754-232-0144
We offer refund and/or exchange within the first 30 days of your purchase, if 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind. Your item must be unused and in the same condition that you received it
We use the post office, UPS, FedEx, and Local pickup based on the size of your order.
If you have a coupon code, at the checkout, you will enter that code.
You can cancel an order only within the first 30 minutes by calling the customer service line at 754-232-0144
Once we ship out your order, you will receive an email with a tracking number.