frequently asked questions

You can reach us  by email: Contact@RichQueen.com – please allow up 72 hours for response

Or by phone: 754-232-0144

We offer refund and/or exchange within the first 30 days of your purchase, if 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind. Your item must be unused and in the same condition that you received it

We use the post office, UPS, FedEx, and Local pickup based on the size of your order. 

If you have a coupon code, at the checkout, you will enter that code.

You can cancel an order only within the first 30 minutes by calling the customer service line  at 754-232-0144

Once we ship out your order, you will receive an email with a tracking number. 

Keep in touch with us

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